What is Report + Support?
Report + Support is an online platform where students and staff can report concerning behaviour and access information and support. The Report + Support webpages also provide guidance on different types of concerning behaviour, as well as details of the internal and external support services available.
Who can make a report?
Any King's student or staff member can make a report through Report + Support about concerning behaviour they have experienced or witnessed. Members of the public can also make a report, although there may be limits to the support or action the University can provide in these circumstances.
We encourage members of the King's community to report inappropriate or concerning behaviour. However, we understand that making a report can feel difficult, and whether or not you choose to do so is entirely your decision.
You can also use Report + Support to ask for support, even if you do not want to make a formal report or take any further action. Reports requesting support will be triaged to King's Advice, Welfare and Wellbeing Service who can talk to you about what has happened, discuss your options and help you access the support that may be available to you.
You can choose to make a report anonymously. However, if you feel comfortable sharing your contact details, we encourage you to do so. This means we can contact you to discuss your report, offer support and explain any options that may be available to you.
If you are reporting something you have witnessed, or behaviour that has happened to someone else, we will not take action in relation to that person's experience without their knowledge and consent. You can still make a report anonymously, share information with us, or access support for yourself if you have been affected by what you witnessed.
What happens when I make a report?
You can use Report + Support to tell us about something that has happened to you, something you have witnessed, or something you are concerned about.
You can also use Report + Support just to ask for support. You don't have to be ready to take further action or make a formal complaint.
You can choose how you report
Anonymous report
You can make a report without providing your contact details.
Your information can help KCL understand concerns, identify patterns and improve prevention and support. However, because we won't know who you are, we won't be able to contact you to ask questions, provide personalised support or update you about your report.
Depending on the information provided, there may also be limits to what action the University can take.
Report with your contact details
If you provide your contact details, a member of the appropriate team can get in touch with you to understand more about what has happened and discuss your options.
Providing your details does not automatically mean that formal action will be taken. You will be able to talk through your options and the support available to you.
I just want support
You can make a report because you would like help or support, even if you don't want to take any further action.
For students, your report will be reviewed and triaged, and you may be referred to KCL's Advice & Wellbeing Service (Welfare and Wellbeing). They can talk to you about your circumstances, available support and your options.
For staff, your report will be reviewed and triaged, and you will be referred to your HR Business Partner for advice and support. They will discuss your circumstances, available support, and possible next steps.
What happens after you submit your report?
1. Your report is received
Your report will be reviewed by the Report and Support Triage Team.
2. We discuss your options with you
If you have provided your contact details, your report will be reviewed and triaged to the appropriate service based on what you have told us and what you would like to happen next.
This could include:
Support
If you would like support, your report will be triaged to the appropriate service:
- Students: King's Advice, Welfare and Wellbeing Service
- Staff: your HR Business Partner
They can provide information, advice and support, and help you consider your options.
Raising a complaint
If you would like to raise a complaint, your report will be triaged to the appropriate service:
- Students: Student Conduct and Appeals
- Staff: your HR Business Partner (HRBP)
You can choose to access support and raise a complaint at the same time.
Further action
Where appropriate, we can explain relevant University processes and what these might involve. If you are unsure which option is right for you, we can provide advice to help you understand what is available before you decide what you would like to do.
No further action
You may decide that you do not want to take things further. You can access support without making a complaint, and you do not have to decide immediately what you want to do.
What if there is an immediate safety concern?
If your report raises concerns about your immediate safety, or the safety of someone else, we may need to take steps to help manage the risk.
If you or someone else is in immediate danger, call 999.
For non-emergency police matters, call 101.
What can I report?
Any member of the King’s community can make a report concerning behaviour, such as incidents of bullying and harassment outlined in the King’s Bullying & Harassment Policy. This includes incidents which occur online via King’s platforms (such as Teams or KEATS) or on external social media. Reports can be made anonymously, or with your contact details if you would like to access support or request further action.
If you are a student on a placement through the Faculty of Nursing, Midwifery & Palliative Care (NMPC) or the Faculty of Life Sciences & Medicine (FOLSM), you can also use Report & Support to raise concerns about bullying, harassment, sexual misconduct or other inappropriate behaviour that has occurred during your placement. Where appropriate, these reports will be referred to the relevant person within your Faculty to consider and investigate in line with the relevant placement processes.
If you have already resolved the incident informally, you can still make a report to allow the University to monitor trends in bullying and harassment and to inform proactive and preventative work.
If you are a student and your concern relates to administrative or academic issues, not bullying, harassment, sexual or physical misconduct, you should follow the Student Complaint Policy.
We will always try to support you, but there may be some incidents which we are not able to investigate. For example, if the other person involved is not a member of the King’s community, they cannot be identified, the incident is not linked to the University, or another process is more appropriate for dealing with the concern.
What information do I need to provide?
We understand that it can be difficult to write about your experience. When you submit a report, you will be asked to share what you know at this stage, including when and where the incident happened, who was involved and what happened.
You do not need to have all the information available or remember every detail. You can share as much information as you feel able to, and there is guidance throughout the questionnaire to help explain what different words and questions mean. You will also have the opportunity to describe what happened in your own words.
You will have the opportunity to talk through your report and provide further information later, where appropriate. Depending on the nature of your report, this may be with a Welfare Adviser (for students), Student Conduct & Appeals (for students) or HR (for staff).
If you are requesting support, the information you provide will help us understand what you need and connect you with the most appropriate service. If you decide you would like the University to consider formal action, the information in your report may be used to help inform the next steps.
If you have supporting evidence, such as screenshots, photographs or other relevant information, please email this separately to reportandsupport@kcl.ac.uk, including the same name and contact details you use in your report.
What if it happened a long time ago?
We understand that it may take some time to decide whether or not to report an incident. We will still provide you with information and referral to support for your wellbeing, studies or employment. There is no time limit on reporting to us, although there may be some limitations to the response we are able to provide. For example, we may not be able to investigate an incident involving someone who no longer studies or works at King’s, or if the incident happened before you were at King’s.
I’m not ready to make a report. What can I do?
You do not have to make a report to access support. You can find information and resources on the Report + Support webpages about different types of concerning behaviour and the support available to you.
If you would like support but are not ready to take any further action, you can still make a report specifically to request support. Your report will be triaged to the appropriate support service, who can talk to you about your situation and the options available to you.
You can also choose to make a report at a later stage if you decide you would like to take things further.
Further information
King’s is committed to creating a welcoming, inclusive and safe environment for all members of our community. This means protecting our students, staff and visitors both on our campuses and in our digital spaces from the following unacceptable behaviours:
- bullying
- harassment
- sexual misconduct, and
- restriction of free speech or academic freedom.